Terms of service

Terms of Service

Last updated: May 2025

Welcome to Slide and Fold. These terms govern your use of our website and services. By placing an order with us, you agree to these terms.

1. About Us

Slide and Fold Ltd is registered in England and Wales (Company Number: 15365463) Address: 82 Curriers Close, Charter Avenue Industrial Estate, Coventry, CV4 8AW VAT Number: 456626469

2. Orders and Pricing

Placing Orders

  • All orders must be placed through our website or in writing

  • Orders are subject to acceptance by us

  • We reserve the right to refuse any order

Pricing

  • Prices are in GBP and exclude VAT unless stated

  • Delivery charges are additional unless specified

  • We reserve the right to correct pricing errors

Payment

  • Full payment required before manufacture begins

  • We accept major credit cards and bank transfers

  • All payments are processed securely

3. Product Specifications

Measurements

  • You are responsible for providing accurate measurements

  • We manufacture to your specifications

  • We cannot accept returns for measurement errors

Customisation

  • Products are made to order

  • Changes must be requested within 24 hours of ordering

  • We may charge for amendments after manufacture begins

4. Delivery

Timescales

  • Standard lead time: 4-6 weeks

  • Express options available on selected items

  • Specific dates must be agreed in writing

Delivery Process

  • UK mainland delivery only

  • Someone must be available to accept delivery

  • Safe access required for delivery vehicles

5. Warranties and Guarantees

Standard Warranty

  • 5-year guarantee on all products

  • 25-year guarantee on powder coating

  • Excludes wear and tear

  • Void if incorrectly installed or maintained

Claims Process

  • Report issues within 7 days of delivery

  • Provide photos and description of problem

  • We'll arrange inspection if necessary

6. Cancellations and Returns

Cancellation Rights

  • Cancel within 24 hours without penalty

  • After 24 hours, costs incurred will be charged

  • Bespoke items cannot be returned unless faulty

Faulty Products

  • Report faults immediately

  • We'll repair or replace at our discretion

  • Full refund if we can't resolve the issue

7. Liability

Our Responsibility

  • We're liable for faulty products

  • We'll compensate for proven losses

  • Our liability is limited to the order value

Exclusions

  • Indirect or consequential losses

  • Installation errors

  • Damage after delivery

  • Force majeure events

8. Intellectual Property

All content on our website, including designs, text, and images, is our property or licensed to us. You may not reproduce this content without permission.

9. Privacy and Data Protection

We process your data in accordance with our Privacy Policy and UK data protection laws.

10. Governing Law

These terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of English courts.

11. Changes to Terms

We may update these terms occasionally. Continued use of our services constitutes acceptance of any changes.

12. Contact Us

For questions about these terms: Email: service@slideandfold.co.uk or phone 02476 694162 

Consumer Rights

These terms don't affect your statutory rights as a consumer under UK law.